Refund Policy

Simple and transparent refund process at TheZapKart.

Returns Eligibility

Customers may request a return or refund if the item received is damaged, defective, or incorrect.

Refund Process

Once your request is approved and the returned item is inspected, the refund will be processed to the original payment method within 5-10 business days.

Non-Refundable Items

• Items damaged due to misuse.
• Products without original packaging.
• Customized or special-order items.

  

Unboxing Video Policy

 

    To request a return, replacement, or refund for a damaged, defective, incorrect, or missing item, customers must provide a clear, unedited unboxing video.

The video should show:

* The sealed package before opening.
* The shipping label and package condition.
* The full unboxing process without edits.
* The product issue, if applicable.

Claims may be denied without a valid unboxing video, as it helps us verify issues and process resolutions fairly.

Need Help?

If you need assistance regarding returns or refunds, contact our customer support team anytime.